Privacy Policy

Last updated: December 27, 2024

Welcome to LetterLabs (letterlabs.ai). The privacy of your personal data is a priority for us. This policy explains transparently how we collect, use, protect, and process your information in accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws.

Data collected

As a data controller, we collect and process the following personal data:

  • Identification data: first name, last name
  • Contact data: email address, phone number
  • Login data: login credentials, activity logs
  • Payment data: credit card information (securely transmitted to our payment provider)
  • Navigation data: IP address, cookies, geolocation data

Types de cookies

  • Essential cookies: necessary for website functionality
  • Analytical cookies: audience measurement and performance (with your consent)
  • Marketing cookies: personalization of your experience (with your consent)

You can manage your cookie preferences at any time through our cookie settings panel.

Purposes and legal bases of processing

We process your data for the following purposes:

Contract execution

Order processing, payment management, delivery

Base légale : Necessary for contract execution

Legal obligation

Invoice retention, compliance with accounting and tax obligations

Base légale : Compliance with legal obligations

Legitimate interest

Service improvement, fraud prevention

Base légale : Legitimate interest

Direct marketing

Sending newsletters and personalized offers

Base légale : Consent

Retention period

We retain your data for the following periods:

  • Account data: until account deletion
  • Order data: 10 years (legal obligation)
  • Payment data: deleted after payment
  • Cookies: 13 months maximum

Data security

We implement appropriate technical and organizational measures to ensure the security of your data:

  • Sensitive data encryption
  • Enhanced authentication
  • Access monitoring
  • Regular backup
  • Staff training
  • Periodic security audit

Data recipients

Your data is accessible only to authorized persons:

  • Our authorized personnel bound by confidentiality obligations
  • Our technical processors (hosting, maintenance)
  • Our secure payment providers
  • Legal authorities upon requisition

Your data is hosted in the European Union. Any transfer outside the EU is subject to appropriate safeguards in accordance with GDPR.

Your rights

In accordance with GDPR, you have the following rights:

  • Right of access to your data
  • Right to rectify inaccurate data
  • Right to erasure (right to be forgotten)
  • Right to restriction of processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw your consent
  • Right to set guidelines regarding the fate of your data after your death

To exercise your rights, contact our Data Protection Officer at dsi@letterlabs.ai. We commit to responding within one month.

Complaint

For any complaint, you can:

  • Contact us directly at {contactMail}
  • Contact our DPO at {dpoMail}
  • File a complaint with the CNIL (www.cnil.fr)

Contact

For any questions regarding this policy:

  • Email: contact@letterlabs.ai
  • DPO: dsi@letterlabs.ai
  • Address: 31 boulevard Marguerite de Rochechouart, 75009 PARIS
  • Contact form

Thank you for your trust, The LetterLabs team